Which three action types can be manually created for an agent action?

The correct answer is centered on three significant action types utilized within the Salesforce environment for manually creating agent actions. These action types—Flow, Apex, and Prompt Template—serve distinct roles in enhancing automation and user interaction.

Flow allows users to automate complex business processes by creating a series of steps that guide users through a workflow. With its visual interface, Flow can handle tasks ranging from simple notifications to complex multistep processes, making it a powerful tool for any agent action.

Apex is Salesforce's proprietary programming language designed to execute logic on the Salesforce platform. It enables developers to create customized actions that can interact with Salesforce data and functionality. This makes Apex a critical action type when developers need to implement specific logic that cannot be achieved through declarative means alone.

Prompt Templates provide a structured method to present information or collect input from users. This action type is vital for enhancing user experience and ensuring that agents have the necessary prompts for interaction during a process.

By understanding the roles of these action types, Salesforce users can effectively design and implement functional flows that augment agent capabilities and improve customer interactions.