Which function is not associated with the Service Planner agent?

The Service Planner agent is primarily focused on enhancing customer service operations. Its core functions include providing detailed case summaries, assisting service representatives in case resolution, and offering step-by-step guidance to streamline the service process. These capabilities are designed to improve the efficiency and effectiveness of customer interactions.

Qualifying leads for sales teams, however, falls outside the primary scope of the Service Planner agent's functionalities. Lead qualification pertains more closely to sales processes and activities rather than service-related tasks. Consequently, this function does not align with the main objectives and operations typically managed by a Service Planner agent, which are centered around customer service support and case management.