Which feature is designed specifically for case management in customer service?

Service Cloud is specifically designed for case management in customer service. This feature provides tools and functionalities that enable businesses to manage customer inquiries, track issues, and resolve cases efficiently. It includes capabilities such as case tracking, automation of support workflows, integration with various communication channels, and access to a knowledge base to help support agents resolve customer issues effectively.

The focus of Service Cloud is on enhancing customer support experiences by streamlining case resolution processes, improving responsiveness, and leveraging customer data to better understand and serve client needs. This solution is particularly tailored for customer service environments, ensuring that support teams have the right tools to manage cases from initiation to resolution.

In contrast, Sales Cloud primarily focuses on sales automation and customer relationship management, Marketing Cloud deals with marketing campaigns and customer engagement strategies, and Community Cloud facilitates collaboration and communication among users within a community or network. While these clouds have their own roles, none are specifically designed for case management as Service Cloud is.