What types of data sources are supported by Agentforce Data Libraries?

The correct choice highlights the support for knowledge records and uploaded attachments within the Agentforce Data Libraries. Knowledge records are essential as they provide structured and easily accessible information that agents can leverage to resolve customer inquiries effectively. These records often include articles, FAQs, and guides that enhance the agents' ability to deliver knowledgeable support to customers.

Uploaded attachments also play a crucial role, as they can include relevant documents, images, or other files that agents might need to reference while assisting customers. Having access to both knowledge records and attachments ensures that agents are well-equipped with comprehensive resources, enabling them to provide effective and timely assistance.

The other types of data sources, while important in different contexts, do not align with the specific offerings of Agentforce Data Libraries as discussed in the context of this question. Knowledge records and uploaded attachments are particularly focused on streamlining the information access necessary for successful customer support interactions.