What primarily influences the topics and actions associated with an agent in Agentforce?

The primary influence on the topics and actions associated with an agent in Agentforce is the agent type. Each agent type has specific capabilities, roles, and responsibilities that define how they interact with users and the system. For example, different agent types might be specialized for sales, customer service, or technical support, and this specialization directly impacts the nature of the discussions they engage in and the actions they take within the platform.

Agent types determine the configuration and training that influences their decision-making processes, the types of queries they can handle, and the workflows they follow. This means that understanding which agent type is being utilized is crucial for predicting and managing the behavior and function of that agent in various scenarios.

Other options, though relevant, do not fundamentally dictate the topics and actions as strongly as the agent type does. Performance metrics may inform improvements or adaptations but are results of how agent types operate rather than a primary influence. Customer feedback can guide enhancements and adjustments but cannot categorically define the agent's core actions. Integration with third-party applications may expand capabilities but is contingent upon what the agent type is designed to do. Thus, the structure and role defined by the agent type are the most significant factors in shaping the functionalities and interactions of agents within Agentforce.