What does a "Service Planner" agent do?

A Service Planner agent is primarily focused on enhancing the efficiency and effectiveness of service representatives in handling customer cases. The main function of this role involves providing guidance and support to service reps, which ultimately helps them resolve cases more quickly and effectively. This assistance can encompass offering resources, suggesting best practices for handling specific types of cases, and providing relevant information that can expedite the resolution process.

In the context of customer service, having a dedicated role that focuses on helping service reps improves overall service quality and customer satisfaction. By equipping service reps with the right tools and insights, a Service Planner agent facilitates a smoother workflow, leading to increased productivity and shorter resolution times for customer inquiries or issues.

The other options describe roles that do not align with the core responsibilities of a Service Planner agent. Marketing plans focus on outreach and promotion, lead generation is aimed at sales processes, and conducting surveys pertains to gathering customer feedback rather than directly supporting service reps in case resolution.