In the context of Agentforce, what are topics?

In the context of Agentforce, topics refer to categories of jobs that an agent can perform. This classification helps in organizing and defining the scope of work for agents within the system, making it easier to manage and assign tasks based on their skills and expertise. By grouping jobs into topics, it facilitates both the agents' understanding of their roles and the management's ability to align resources effectively. Topics may encompass various types of customer queries, support actions, or specific functions within the service framework of Agentforce, thereby ensuring that agents are well-prepared to handle the relevant tasks associated with each topic.