Does Agentforce for Service operate solely on declarative dialogs?

Agentforce for Service does not rely solely on declarative dialogs; it employs multiple interaction types to enhance its functionality and flexibility. This allows for a more dynamic approach to customer service, accommodating varying user needs and situations. By utilizing a combination of interaction methods, Agentforce can effectively address complex queries and scenarios that may not be easily managed through declarative dialogs alone.

The use of multiple interaction types means that agents can engage with customers in diverse ways, which could include scripted dialogs, nuanced communication, or manual input when necessary. This capability supports a more tailored and responsive service experience, ensuring that all customer needs are met comprehensively.

The other options imply a limitation to the types of interactions or specify conditions under which different methods are used, which do not accurately represent the expansive functionality of Agentforce for Service.